Should customer experience be important to legal firms?

 Show Interest

Should customer experience be important to legal…

 Show Interest
In 2013 the customer satisfaction for legal services had dropped to an all time low and yet 6 years on what has changed? The legal sector is seen as slow, antiquated and it is very often difficult to get hold of the person who is dealing with your issue or case. This is because solicitors are typically juggling multiple cases which are different in complexity and are trying their best whilst working long hours.

The legal sector is not immune from changes in consumer behaviour driven by technology and convenience. Businesses can no longer be product or service led but must now be looking to lead on customer experience.

Customers are empowered with choice with ease of access to information available at their fingertips via their phone or PC. It is becoming increasingly easy and fast for disruptors to enter a market and steal market share at the cost of both large and small businesses. Think of Amazon in the book and music sector, Netflix , Uber and Just Eats. No sector is immune.

If you are a legal firm and want to learn about how you can improve your customer experience then why not get in touch for a chat and see how you can build your business for sustained long term success.

I have practical experience of implementing organisational, process and system changes within SME and across multiple countries for a global business. I am able to help business owners and leaders by…


Financial Services


Core CIS are accredited by Professional Passport and registered for GROSS payment status…
Training and Development

I'm a Civil War

“If you’re a lover that can tell me, then please help me understand. Why you put good…
Retail & Services

Stress Management: Controlling the Controllables

Workplace stress is the biggest contributor to workplace absence, and is costing…

More Articles

Marketing & PR

Why should you use Direct Marketing?

Direct response marketing is a marketing tool which demands a direct response from your…
Health & Medical

International Women's Day, Generosity and Period Poverty

In this article from the Guardian, Period Poverty, there are details of the problem…
Training and Development

Are You Living or Merely Existing?

I believe that people were made to live, not merely exist. Many of us go through life…

Would you like to promote an article ?

Post articles and opinions on Professionals UK to attract new clients and referrals. Feature in newsletters.
Join for free today and upload your articles for new contacts to read and enquire further.

Find the right professionals in United Kingdom

View The Full Index

Search By:

Submit your Enquiry here

Enquiry Details

Contact Details