Baltic Training Services's Testimonial
Computacenter
Computacenter began working with Baltic Training three years ago. We launched our first apprenticeship programme for our Global Service Desk in January 2013. Year on year the programme has increased in scale, profitability & completion success rate which results in the young person being offered a full-time role with Computacenter.
We recognise the need to invest in young people and the value of apprenticeships... we wanted to invest in young bright people who are the modern IT generation. Youngsters who can handle multiple chat support windows at one time, quickly get to grips with the latest in service centre technology & are genuinely enthusiastic about IT because they live and breathe it.
This is where Baltic Training comes in:
Baltic was recommended to me by the Global Service Desk Director, Paul Anderson... I was immediately impressed by two things from Baltic, which I consider their key differentiator in the marketplace.
Firstly they are driven to understand the needs of your business; they understand that a one solution approach to recruitment, training and support of apprenticeships can be different for every company. Baltic fully understands our business and the needs of our multiple customers.
They have immersed themselves in our service to ensure that when recruiting they can entice young talent that is the right fit for our business. They understand our company values, internal policies and have built a strong working relationship with the line managers of the apprentices resulting in unified approach and support.
Secondly, they are adaptable and enterprising. Value-add activities include building a two-week pre-apprenticeship programme prior to selection. This enables our leadership team to spend more time with these young adults observing them completing technical training, during group working activities, workshops and Q&A sessions about our business. They also complete work experience within our Service Desk during this phase.
The benefit outcome of the pre-apprenticeship includes increased ownership of apprentices from Team Leaders in our organisation who saw their potential prior to recruitment, an increase in quality of the candidate, better selection and pass rate overall. Through Baltic’s support and guidance, we have increased from close to the national average pass rate of 65% to our current 81%...
In summary, I highly recommend Baltic Training as an apprenticeship training supplier. Everyone who we have worked within their organisation has been a complete professional. This is why we choose Baltic over other competitors to work with us on other initiatives such as our Adult Apprenticeship programmes for IT and Customer Service, ITIL V3 training & other IT courses that benefit our organisation.