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Beyond The Box Limited's Testimonial

Dixons Retail has worked with Beyond The Box on several different projects over the last few years – the main one being the creation and development of a highly successful field product training team. This required Beyond The Box to work closely with us to fully understand our store operating model, sales model and the specific needs of colleagues and their individual training plans, as well as work with manufacturers to support with the building of product knowledge across a wide cross-section of product categories.
Our KPIs and expected ROI for this programme have all been exceeded, particularly and most importantly those concerning customer satisfaction and customer advocacy - both of which are a positive reflection of the improved knowledge and improvement in the overall customer experience that our colleagues have been able to provide.

Chris Barrell Head of Product Training Dixons Retail

Christine Knott
Christine Knott, Beyond The Box Limited April 2013
This testimonial is unverified.