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‘“I found coaching sessions with Jess to be very beneficial as it gave me great opportunity to talk about areas I wanted to improve upon and a time to reflect on how I could overcome these areas. Jess used great visual techniques so that I could see my improvement, looking at where I was and where I wanted to be. This helped me formulate strategies and solutions to my problems. I always felt comfortable in telling her my problems, and this meant I could look at ways to deal with them effectively.”