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Melanie really listened to me and helped me figure out what my issues really were. She cared about my feelings, but also tried to lead me to think about the other party's perspective. She always geared me toward the right direction, looking for the right way moving forward, rather than dwelling on the past. She always made sure that I felt confident to take the next step at the end of each coaching session. She made herself available when I needed her help and support the most. I felt really lucky to have had a coach like her! Fang Lui, Associate Professor, Reading University