• One of the biggest mistakes any size of business organisation can make is to presume that sales is more important than credit control. Credit control for business is all about knowing your customer’s potential for default, managing credit checking, being mindful of credit limits, building relationships, getting invoices paid or finding out why payment is not being made to terms. Some customers will literally use your business as a bank if they can get away with it as it’s cheaper than any alternative funding source. If a customer knows that they will be reminded at the due date without fail then you will get paid before anyone else. Often business owners are either too busy to follow up when an invoice is overdue or they feel uncomfortable chasing it for a variety of reasons. Automating written reminders or letters have their place but won’t tell you why your customer is not paying. If you have pending sales or you still have a relationship with your customer then you need credit control – someone to call for your money. This can be managed effectively so that you get your payment and keep the customer. It is a rare skill so pick your credit control service wisely. And remember, "A sale is not a sale until it is paid for!"

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