27.01.2025

Managers, use this 3-step communication framework for clear instructions

Managers, use this 3-step communication framework…

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Managers, if you’re finding your team are not hearing you, are not taking on board instructions, understanding the scope of the work etc, you need to make sure you’re following a framework in communication. I share management and HR tips all the time, but feel free to ask me questions if you need.

I also want you to try to do this when communicating with employees:

1. First, tell them what you’re going to tell them: this is your intro into the topic. What are you discussing
2. Tell them: explain your views, provide the feedback and give instruction
3. Then, tell them what you just told them: conclude. Why. Reiterate. Say it in another way. Ensure they understand.

That’s a management tip. But, the crucial part is the HR tip. This is what you should do next:

4. Send an email summarising the contents of the chat and be concise about the expectations.

This is why leadership training alongside HR strategies is vital.

  • HR & Legal advice
  • Leadership & Management
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  • employment advice
  • Manager Development

Founder of HR Habitat, award winner of "Best HR & Employment Law Consultancy, 2024" title. As featured in BBC Oline, BBC Asian Network Radio, Telegraph & more. 

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