Expertise
- Supply Chain
- Supply Chain Consultancy
- Logistics & Supply Chain
- Logistics & Distribution
- Logistics Automation
- Operational Excellence
- Operational Design
- Operational Efficiency
- Customer Service
- Customer Service Assessments
- Customer Service Improvement
- Customer Service Support
Summary
I build supply chain and customer operations for e-commerce and retail that support scale and improve performance.
I work with companies during periods of growth or change - embedding for a short period to deliver operational improvements that last.
With two decades in operations leadership, I’ve delivered results in supply chain, tech-enabled services, and consumer businesses, from Amazon to VC-backed scale-ups. I build the structures, teams, and processes that turn strategy into delivery, whether that’s scaling a new service, stabilising operations, or integrating technology into day-to-day execution.
I’ve led cross-functional teams, driven cost reductions, improved service performance, and supported growth in both startup and corporate environments. My approach combines hands-on operational insight with the ability to see the wider commercial picture.
An Executive MBA (Warwick) adds a strategic edge to my practical experience, enabling me to work across markets and sectors without being confined to one industry.
