Andrew Barnes

Summary

Experience

• Fazenda

  Business Development Manager

  21 - 100 Employees 2014 - Current

  •Managing a team of receptionists and hosts in a busy 170 cover restaurant located in the upmarket Spinningfields district.

  •Hiring and selling private dining rooms in the restaurant in addition to organising and executing networking events & large corporate bookings as well as the day to day bookings and reservations for the main restaurant.

  •Organising the rota’s, holiday requests and training for the reception team

  •Responsible for the Marketing budget for the Manchester restaurant

  •Attending networking events and rasing the profile of the company and awareness of our brand

  •Develop and promote new booking packages and taking an active involvement in increasing revenue

  •Monitor average SPH, particularly within private dining to highlight areas of improvement 

  •Increase and push new business and develop client to company relations

  •Organising and managing the Restaurant Diary and online booking system as well as overseeing the company emails

  •Creating and organising seating plans and table plans for the restaurant on a daily basis, keeping up to date with re-organising space.

  •Actively involved in hosting and managing bookings and reservations in the peak, leading the reception team through our busiest periods.

  •Organising and managing events from small networking gatherings, small private events to large group bookings.

• IHG

  Guest Service Manager

  21 - 100 Employees 2013 - 2014

  •Assisting with the management of a busy food and beverage department in a 4* hotel with 218 rooms, 3 meeting facilities, bar, restaurant, private dining room and room service amenities offered in-house as well as Duty Management responsibilities for the hotel in general at a brand new hotel in MediaCityUK.

  •Delivery of training to team members and team leaders across the F&B department, including SOPs (Standards of Procedure) covering all aspects of food and beverage service – daily briefings, job chats, appraisals

  •Led a service recovery training course (IHG brand standard) to all staff within the hotel and staff at Holiday Inn Express Liverpool JLA

  •Ordering and managing par levels for liquor, condiments, stationery and other equipment within the department

  •Managing departmental takings, banking and working closely with the front office team to ensure the departments takings balance

  •Responsible in the interim of the department manager for the day to day running of the department, rotas, welfare of the F&B team and answerable to the General Manager of the hotel

• Compass Group - IWMN

  Conference & Events Duty Manager

  2012 - 2013

  Planning, delivering and managing the service of corporate events, conferences and banqueting for up to 400 covers at the Imperial War Museum North, Manchester.

  •Responsible in the interim of the Catering Manager for weekly rotas, hourly payroll, bookwork and wellbeing of staff and customers

  •Experience with stock to cash procedures, inventory and ordering

  •Chair of monthly health and safety meetings within the company

  •Managing finances including prepared banking, ordering change, inputting daily takings on to the back office system, and closing the bookwork for the end of the week.

  •Shift/duty management – responsible for the running of the retail and café, events, conferences and banqueting in the absence of the general manager/catering manager.

  •Meeting prospective events clients for menu tastings, show arounds in the venue of conferencing and event facilities and assisting with confirming final details along with the sales co-ordinator

Qualifications

Email Andrew