Summary
As an entrepreneurial-minded and financially astute executive with strong commercial acumen and retail experience across different retail formats, countries, and cultures, I have been instrumental in enhancing the customer experience and in driving business expansion, sales growth and profitability. I am skilled at comprehending financial ratios to identify and target areas to improve business, optimizing/creating new business processes, adapting to different business concepts, and determining and quickly responding to customers’ needs with relevant business models.
With a strong focus on goal attainment, I strive to identify the strengths of my multicultural teams and motivate, inspire and empower them to deliver and measure success. I communicate effectively across all organizational levels, and think outside the box to solve problems and move initiatives forward. I have an extensive background in the U.K. and Middle East, and my breadth of experience extends across hypermarkets and supermarkets and fast-moving consumer goods and duty free retail outlets.
Expertise
Specializations/Areas of Expertise:
- Vision, Direction and Leadership
- General Management
- P&L and Operations Management
- Change Management
- Strategic Planning
- Project Management
- Category Management
- Customer Service & Satisfaction
- Public Relations
- Marketing & Merchandising
- Business Process Reengineering
- Multicultural Team Training, Motivation & Management
Experience
-
AFS
General Manager (Retail Division)
101 - 500 Employees 2013 - Current
Education History
-
Retail Studies
The University of Stirling
2008 - 2010Retailing
Qualifications
MBA - Retail Studies
