Case Studies [1]
When employee performance drops off
Our client ran a medium-sized electrical services company and became concerned about a particular employee who had started very well but, over a period of time, her workrate and motivation had fallen off. She had been a hard to find to candidate and was potentially capable of making a significant contribution to the business, which was particularly frustrating for management.
Motivation Deficit
We worked with management and this executive to understand the reasons for under performance and her apparently dwindling levels of interest in the work. It became apparent that working in a mainly male environment, and with less than average experience at that point, her confidence in her own ability had taken a knock. To re-build her confidence and self-esteem, she needed to acquire strategies for those times when she felt she was not being taken seriously.
Understanding More
It was also important to understand and discuss her aspirations, goals and her possible career path. With a better understanding of her position and future prospects, her motivation was restored and she again became a key team member with increased responsibilities and a series of promotions.
Outstanding performers, those who quickly understand a situation and can think three steps ahead, are rare. However, they can also be difficult to manage and can become frustrated within their roles.
Lessons
• Maintain workable levels of trust and communications with all employees
• Underperformance can be for many reasons but often is fixable
• Don’t let a difficult situation persist to the point where the employer/employee relationship withers beyond hope
• Consider engaging an experienced third party to help probe and resolve the situation
For more information about how to motivate your employees, contact us for a free discussion about employee engagement
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