Expertise
- Training Delivery
- Training Design
- Training Needs Analysis
- Training professionals
- Customer Care Training
- Sales Call Training
- Communication Training
- Communication Skills
- Training and Development
- Learning and Development
- Train The Trainer
- S110 schemes
Summary
I am a motivated and dynamic training consultant that has had considerable experience in designing and delivering bespoke training courses along with coaching and first line management, specialising in behavioural and customer service skills. I am able to demonstrate excellent communication skills and I am comfortable working with a range of employees, from inductees through to director level. I work well under pressure remaining patient with all learners at each stage of their development. I prioritise my own workload and I am used to working to strict time scales.
Experience
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Julia Smith Learning & Development Solutions LTD
Freelance Training Consultant
- Current
