Expertise
- General Manager
- Operations Management
- Multi-Site Operations
- Accommodation Management
- P&L Ownership & Commercial
- Revenue Growth & Optimisation
- Customer Experience Excellence
- Team Leadership & Development
- Operational Excellence
- Stakeholder Management
- Compliance
- Risk & Governance
- business transformation
Experience
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Premium Hospitality & Leisure Business, Essex
GENERAL MANAGER & OPERATIONS MANAGER
21 - 100 Employees 2021 - 2024- Generated an additional £450K revenue during the first year
- Boosted customer retention and performance efficiency
- Boosted food & beverages department and overall services
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Multi-Service Hospitality & Leisure Business, Surrey
GENERAL MANAGER & OPERATIONS MANAGER
21 - 100 Employees 2025 - 2026- Achieved a 350% increase in revenue in just six months
- Cut operating expenses by £30K annually
- Enhanced customer experience measures, operational compliance, and service effectiveness
- Established a performance management system and operational accountability structure
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Multi-Service Hospitality & Leisure Business, London
General Manager
101 - 500 Employees 2024 - 2025- Improved operational efficiency and commercial delivery
- Achieved supplier savings exceeding £60K
- Enhanced governance and service standards
- Strengthened customer experience initiatives
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Premium Accommodation, Hospitality & Leisure Business, London
GENERAL MANAGER
21 - 100 Employees 2024 - 2024- Executed corporate and commercial growth strategy
- Optimised the performance and profitability of various departments
- Generated new sources of revenue and formed strategic alliances
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National Accommodation, Hospitality & Leisure Venues, South Africa
GROUP GENERAL MANAGER & OPERATIONS MANAGER
500+ Employees 2017 - 2021- Oversaw multi-department commercial operations across Accommodation, Leisure, Golf, Spa, Food & Beverage, and Retail for 18 regional venues, while providing operational support across an additional 25 national venues during regional cover periods.
- Accommodation, Luxury Leisure, Spa, and F&B supporting, participation growth, and long-term development & sustainability.
- Increased revenue through business expansion, regional restructuring, and commercial growth initiatives
- Delivered profit growth through revenue optimisation, cost control, and operational efficiencies
- Managed international championships, tournaments, corporate events, and hospitality programmes
- Improved employee engagement, retention, leadership development, and team performance
- Introduced CSR initiatives, strengthening organisational reputation and community impact
- Developed strategic partnerships and stakeholder relationships at local, regional, national, and international levels
Clubs and Associations
GCMA
CMAE
