How WELL Training enhanced people development at Caffè Nero
Working with WELL Training, Caffè Nero have seen their people development programmes recognised as award winners and enhanced the skills of colleagues ranging from Store Managers all the way to the level of Senior Leaders.
BACKGROUND
Caffè Nero wanted impactful people development programmes to enhance skills as the leading premium coffee house recovered from the pandemic and returned to growth. WELL was selected by Caffè Nero as its partner due to its focus on employee and employer impact. With deep experience of leading diverse groups through digital and in-person courses, WELL led bespoke management courses aimed at supporting their career progression.
ABOUT THE CLIENT
Launched in 1997, Caffè Nero is one of the most successful international premium coffee house brands. Caffè Nero runs more than 1000 coffee houses in multiple countries, including the UK, Ireland, Sweden, Poland, Cyprus, Croatia, Turkey, the UAE, Oman and the United States. Caffè Nero proudly places a focus on developing people from within and providing a clear pathway for growth for all colleagues, with more than 70% of the above store team having originated in store.
OUR WORK
The first programme saw more than 50 UK Store Managers go through the biggest apprenticeship programme delivered by WELL to date. WELL shaped the curriculum with Caffé Nero people leaders to tailor the learning to the company, supporting the progress of the learners, many of whom as a result have now progressed in their career, and delivering against key business measures. The programme also gave the participants the chance to develop their skills while working from home due to the pandemic and included geographical hubs, which gave regional groups the chance to bond while discussing best practice.
The programme featured modules on leadership, resilience and well-being, project management, mentoring and financial management. The second programme used …
{{ moreStr }}
How WELL Training enhanced people development at Caffè Nero
Working with WELL Training, Caffè Nero have seen their people development programmes recognised as award winners and enhanced the skills of colleagues ranging from Store Managers all the way to the level of Senior Leaders.
BACKGROUND
Caffè Nero wanted impactful people development programmes to enhance skills as the leading premium coffee house recovered from the pandemic and returned to growth. WELL was selected by Caffè Nero as its partner due to its focus on employee and employer impact. With deep experience of leading diverse groups through digital and in-person courses, WELL led bespoke management courses aimed at supporting their career progression.
ABOUT THE CLIENT
Launched in 1997, Caffè Nero is one of the most successful international premium coffee house brands. Caffè Nero runs more than 1000 coffee houses in multiple countries, including the UK, Ireland, Sweden, Poland, Cyprus, Croatia, Turkey, the UAE, Oman and the United States. Caffè Nero proudly places a focus on developing people from within and providing a clear pathway for growth for all colleagues, with more than 70% of the above store team having originated in store.
OUR WORK
The first programme saw more than 50 UK Store Managers go through the biggest apprenticeship programme delivered by WELL to date. WELL shaped the curriculum with Caffé Nero people leaders to tailor the learning to the company, supporting the progress of the learners, many of whom as a result have now progressed in their career, and delivering against key business measures. The programme also gave the participants the chance to develop their skills while working from home due to the pandemic and included geographical hubs, which gave regional groups the chance to bond while discussing best practice.
The programme featured modules on leadership, resilience and well-being, project management, mentoring and financial management. The second programme used …
{{ moreStr }}
Expertise
- Employee Relations
- HR
- HR Administration
- Workplace Mediation
- Coaching & Mentoring
- Training & Development
- Leadership & Management
- Leadership coaching
- Training
- Personal development
- Retail
- Learning & Development
- Bespoke training
- Business Admin Apprenticeships
- Apprenticeships
- Commercial Training
- Team Leader Development
- Retail Manager Apprenticeship
- Operations Management
- Improvement Leader
- Senior Leadership/Management
- Community Engagement
- Community Training
Summary
From our founding in 2010, our focus has always been to develop, transform and grow the individuals and businesses we work with. Due to this unfaltering focus, WELL Training has been highly successful as we help our clients and learners excel.
We deliver state of the art training solutions to national and international clients, transforming futures and delivering business growth through UK Apprenticeship and Commercial Training programmes.
Experience
-
Well Training Ltd
Head of Commercial
- Current
