Villa Medical Centre in Prenton, Wirral was moving to a brand new medical facility.
When Direct Line Communications were introduced to the Practise Manager, like many the connection was going through BT but the Practise were unsure about if they were making the best of what was available.
Direct Line Communications project managed the Openreach installation schedule which had a critical go live date and the practise decided to invest in a Mitel MiVoice system to help the way the business and patient care was run.
Every faction of the health-care sector plays a unique role and responsibility toward furthering patient safety, treatment and satisfaction. Therefore, each deserves stellar communications and collaboration technology that caters to their specific needs; whether it be making real-time decisions managing patient care or facilitating care with the District Nurses.
Villa Medical now have
flexible call routing based upon time, day of the week, specific dates
Real time call queuing position notification & estimated time to answer notification
Staff Presence information & secure instant messaging, so that the team know who is available or on a call already
One Number Solution for community based Doctors/Nurses
Ad hoc call recording to help the team if they have a complaint or during triage diagnosis
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Expertise
- telephone system
- cable management
- Leased Line Replacement
- DR Plan
Summary
Direct Line Communications are outstanding providers of business telephone systems. Based in the North West of England, we have a UK wide customer base, but typically our clients are based in an area that covers Manchester, Liverpool, Chester and North Wales
Experience
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Direct Line Communications Ltd
Director
- Current
