Expertise
- Training and Development
- Training Delivery
- Coaching Training
- Telesales Training
- Customer Service
- Call Centre
- Telemarketing
- Telephone Sales
- communication course
- Communication Training
- Lead Generation
- People management
- Training Design
- Small business
- Contact Centres
Summary
I am a results driven telephone sales & customer service coach/trainer with over 25 years' hands on experience within the call and contact centre sector. I am both sales and customer service focused.
- Inbound & Outbound Operations,
- Sales & Service,
- Business to Consumer and Business to Business Experienced
- Multi-Site Operations,
With experience in both operational (Sales Manager/Operations Manager) and support (Senior Sales Trainer) roles within the sector, I understand the importance of highly development, motivated individuals/teams to ensure commercial targets are achieved.
Experienced in both Coaching & Classroom Delivery (training) the majority of my work takes place on the call/contact centre floor rather than the classroom. This minimises ‘downtime' (loss in productivity for the business) whilst maximises development time (using the day to day challenges presented) for the individual.
Get in touch at [email protected] or call 0333 011 5061.
Experience
-
Responsive Training
Director & Senior Consultant
1 - 5 Employees 2015 - Current
-
Train 2 Develop
Director & Senior Consultant
1 - 5 Employees 2004 - 2009 -
Various Businesses
Freelance Trainer
2010 - 2015
With my knowledge of the call/contact centre industry, I worked with various training and development providers when a specialist trainer/coach was required
Qualifications
City and Guids NVQ Assessor
