Expertise
- Mystery Shopping
- CSAT scores
- Customer Experience
- Compliance Audits
- Voice of the Customer
- Retail
- retail management
- Project management
Summary
ABa Quality Monitoring has been at the forefront of mystery shopping services in the UK since 1990. As a leading mystery shopping company, we are renowned for our suite of quality CX measurement tools and bespoke programmes.
We focus on what matters most to your business. We can look at every part of your customer's journey, giving a clear picture of what's working well and where improvements can be made. Each evaluation is tailored to your specific needs, so you get information you can use to drive business improvement.
Our data is built to deliver the most robust, relevant and real-world insight to everyone it touches, from strategic decision-makers to the service teams it’s designed to support. We treat data the way it should be treated – as the lifeblood of your organisation and one of the most powerful resources available to improve, innovate and drive change. It’s not just about moving trend lines, passive numbers and endless reports. It’s accurate, relevant, timely insight, delivered through the interfaces that today’s decision-makers need - digitally, visually, easy to consume, easy to compare, and thoroughly compelling.
Our understanding of every aspect of a modern, proactive, digital and physical customer experience is based on decades of insight and on-the-ground working. We use this depth of knowledge to create programmes that reflect the realities of life on the frontline of customer service – which is where we’ve come from – as well as the needs of the boardroom, operational leaders and shareholders.
Experience
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ABa Quality Monitoring Ltd
Project Manager
2016 - Current
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McCarthy Recruitment
Recruitment Consultant
21 - 100 Employees 2016 - 2016 -
Sainsburys
Tu Clothing Manager
101 - 500 Employees 2015 - 2016 -
Sainsburys
Project Manager to Senior Ops Manager
101 - 500 Employees 2014 - 2015
Education History
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English Language & Linguistics with Literature
UCLan
2005 - 2008 -
A Levels
Sir John Deane's Sixth Form
2001 - 2003 -
GCSEs
Hartford High School
1996 - 2000
Qualifications
BA(Hons) 2:1 English Language & Linguistics with Literature
A2 English Language
A2 French
A2 General Studies
AVCE Travel & Tourism
AS Psychology
GCSE English Language
GCSE English Literature
GCSE Maths
GCSE Science (Double Award)
GSCE French
GSCE Geography
GCSE IT
GCSE PE
GCSE Art
Clubs and Associations
Hartford School of Gymnastics - Level 2 Coach
Interests and Hobbies
Artistic Gymnastics
MotoGP
Netball
Reading
Art
Travel
