Caroline Plant's Testimonials
Rowlinson's Solicitors
BUSINESS CHALLENGE: “Our aim was to increase accessibility in a bid to improve
customer service levels, but despite extending our opening hours during the week and at
weekends, there were still large periods of time where we weren’t contactable. We wanted
to provide people with an alternative way of getting in touch rather than leaving a voicemail,
so we decided to give Moneypenny’s Live Chat service a try.”
SOLUTION: “Jess, our Moneypenny Receptionist, and her supporting team now
manage all of our chats. They’re very efficient and use industry terminology, so they come
across really well. It’s great that we can see the chats taking place and coming through
with the correct details. The Moneypenny team even tell our website visitors when we’ll
get back to them and whether it will be via phone or email.”
RESULT: “Using Live Chat has made our services more accessible, and now that we’re
available outside of standard working hours, we’re capturing business we would’ve otherwise
missed. Knowing which areas of law we deal with, in what locations, means Jess and the team
can let website visitors know if we’re unable to help them and ultimately saves us time.