Testimonials from my recent engagement with NHS Ambulance Service (South West)

Den received a brief to lead some very complex and sensitive negotiations between our colleagues, unions and organisation and worked tirelessly with the team to deliver over and above the asks of the brief. Den understood the complexities immediately and used her extensive experience in this area to encourage everyone to work constructively, stay focused on what was in their gift to resolve, and reach an outcome that exceeds all expectations. It was an absolute pleasure working with her.
Tina Cantelo | Executive Director, Strategy and Transformation
South Western Ambulance Service NHS Foundation Trust


Swast and Unison had reached a failure to agree position over the adoption of a new rest break and end of shift policy. Following a collective grievance, there were points to be renegotiated. To be able to facilitate Den needed to do her own research and come to terms with a very emotional and complicated subject, which she did with utmost professionalism. Den’s ability to hold the room and control issues that may have become heated was exemplary.
Den from the outset, set the tone of proceedings, and established a code of respect and devised a plan to ensure all elements that were to be addressed were listed and received the time required to resolve.
All progress and reasons were shared very quickly post meetings in an easy simplified but professional format.From Unison we have nothing but utmost respect and appreciation for Den’s unwavering professionalism and attention to detail. Den steered the difficult process of negotiation, with exemplary management control, that allowed the forming of a new policy expediently.
Ted Blandford | Senior Steward & Branch Chair, UNISON
South Western Ambulance Service NHS Foundation Trust

- December 2023 View
This testimonial is unverified.