Expertise
- Mediation
- Dispute Resolution
- Leadership and Management
- Communication Skills
- negotiation
- Training and Development
- People management
- Civil and Commercial Mediation
- Workplace Conflict Resolution
- Trainer
Summary
An accredited and practicing mediator, independent investigator and trainer offering a cost effective and flexible approach to dispute resolution. Providing a highly professional and personal response to customer and business needs drawing on an extensive background in public sector management and social care provision.
Training:
- Conflict in the Workplace
- Mediation Skills for Managers
- Effective Investigations
- Making customer complaints work for you
Enhance the skills of your managers in 2017. 20:20 Mediation Ltd offers workshops and training in Conflict Resolution.
Invest in your managment team. By giving them the skills to address, respond and take a positive approach to conflict in the workplace. Call Heather on 01772 479850 to see how our training can save you time and money.
Mediation services include:
1. Civil and Commercial disputes
- Wills and Probate
- Contracts
- Boundaries and noise
- Business to business
- Shareholder
2. Workplace and Employment
- Board member disputes
- Performance issues
- Bullying and Harassment
- Sickness Absence
Experience
-
20:20 Mediation Ltd - Managing Director
Mediator
1 - 5 Employees 2016 - CurrentDelivering dispute resolution services to private clients, commercial, public and voluntary sectors. A professional, highly skilled service providing a comprehensive range of mediation, independent investigation services and training. 20:20 Mediation offers customers the reassurance of a truely independent, impartial and confidential service.
20:20 Mediation offers customers a personal service that will support your business needs.
Heather Bryan, is an accredited Mediator with over 27 years working within the public sector as a senior manager. Having qualified in 2009 with UK Mediation, Heather is an experienced communicator, who can easily build rapport with her clients whilst guiding them through the process of mediation. Her style is one of facilitation and encouragement with the skills to reality test, leading clients to a workable agreement.
Heather has significant experience of managing and leading large teams. She is a qualified practitioner in areas of workforce development, performance management and dispute resolution within the workplace. Using her practice based knowledge of procedures, legislation and policy, Heather has a real understanding of the pressures and issues facing todays workforce.
In 2016, Heather qualified as a Civil and Commercial Mediator and is working with several Legal Practices to further her experience in the areas such as wills and inheritance disputes, housing and boundary issues, contracts and agreements and shareholder disputes. Heather’s experience and background offers a fresh approach and insight into how people can move from deadlock to agreement.
Heather is also a registered volunteer Community Mediator with Smile Mediation based in Lancashire and a panel member for Kids delivering SEND Mediation.
She is passionate about working with people, her calm and supportive style offers individuals and businesses alike, a positive approach to dispute resolution.
What others have to say…
‘Heather is analytical and objective in her thinking and remains calm and level headed even in pressured situations. Her manner and approach is always professional.’
‘Heather’s excellent interpersonal skills proved invaluable, especially when undertaking difficult conversations’
‘Excellent communicator, down to earth, logical, approachable, tactful, perceptive’
Education History
-
MSc Leadership and Management Development
Edge Hill University
2014 - 2017 -
NVQ5 Management
Lancaster and Morecambe College
2007 - 2009 -
HNC Social Care
Blackpool and Fylde College
1994 - 1998 -
Certificate in Management/NVQ4 in Management
Lancaster and Morecambe College
1994 - 1995 -
BEd Home Economics
The University of Manchester
1983 - 1986
Qualifications
Civil and Commercial Mediation (CMC)
Workplace and Employment Mediation (LSM)
Mediation Practitioners Certificate (UK Mediation)
Prince2 - Foundation and Practitioner
HNC Social Care
NVQ5 Management
NVQ 4 Management
Certificate in Management
Bachelor of Education
Interests and Hobbies
Horse Riding
Fell Walking
Baking
